FAQ

FAQ – Petzy

Welcome to our FAQ! đŸŸ Here you will find all the answers to your most frequently asked questions.

1. What are the delivery charges?

  • Delivery is free to all countries we deliver to.

2. What are the delivery times?

  • After you place an order on our website, we forward the order to our supplier within 24 working hours, who will then take care of the delivery.

    Therefore, the delivery time is on average 5-10 working days.

  • We work with suppliers located all over the world. Delivery times depend primarily on the country in which our supplier is located.

  • If you ordered multiple products, they may come from different suppliers. Therefore, delivery times may be longer for some products than for others. Don't worry, the remaining products will be delivered to you soon.

3. What payment methods are accepted?

We accept payments via:

  • Bank cards (Visa, Mastercard, American Express, Twint)

  • Apple Pay and Google Pay

All transactions are secured through our banking partner.

4. Can I return an item?

Yes! If you are not satisfied with your purchase, you can return your products within 14 days of receipt.

  • Items must be new, unused, and in their original packaging.

  • Return shipping costs are your responsibility except in the case of a defective product or an error on our part.

  • To initiate a return, please contact our customer service department via our contact form.

5. How do I care for Petzy items?

  • For clothing and textile accessories: wash at a maximum of 30°C , air dry

  • For toys: clean with warm water and mild soap

  • For any specific product, consult the label or the enclosed instructions.

6. How to contact Petzy?

Our team is here to help you!

  • By email: support@petzy.ch

  • Via our contact form on the website

  • Guaranteed response within 48 business hours